8 min read
Matt Gray

Fixing broken workflows in your business operations.

Fixing broken workflows in your business operations.

Introduction

A broken workflow doesn't scream for attention.

It whispers. Quietly stealing your momentum one task at a time.

Tasks miss deadlines. Communication turns to confusion. Your team works harder but accomplishes less. These small frustrations compound. Before you know it, your business feels stuck in quicksand.

You're spending more time catching up than moving forward.

Workflows are the invisible engine of your operations. When they break down, progress grinds to a halt. But here's the thing – fixing broken workflows doesn't mean starting over from scratch.

It starts with spotting problems early. Understanding root causes. And building systems that actually support your goals.

Whether you're running solo or leading a team, tightening up how work gets done creates massive shifts. Your days feel less chaotic. Progress happens faster. Stress drops dramatically.

Identifying broken workflows

You're working harder than ever. Nothing seems to move faster.

That's the clearest sign your workflow is broken.

It's not always obvious from the outside. But there are red flags you can't afford to ignore:

  • Projects keep falling through the cracks
  • Team members are unclear about who owns what
  • You're doing the same manual tasks over and over
  • Deadlines slip without explanation
  • Customers complain about delays or abandon your process mid-stream

Sound familiar? The problem lives in your workflow.

The first step is getting brutally honest about where things break down. A basic workflow audit helps. Pick one process and trace every step from start to finish. See who's involved. What tools get used. Where issues keep surfacing.

You don't need specialized software. Pen and paper work fine.

Ask these questions:

  • Where does this step get delayed?
  • Are handoffs confusing people?
  • Is any part of this process manual when it doesn't need to be?
  • Does your team know exactly how this works?

The longer broken workflows stay in place, the more they cost you. You waste time. Lose energy. Risk burning out your team.

It messes with your customer experience too. People notice when things don't run smoothly, even if they can't articulate why.

Getting ahead of this is non-negotiable if you want your business to feel effortless for both you and the people you serve.

Common causes of workflow breakdowns

Once you've spotted where things slip, figure out why it's happening.

Most workflow breakdowns stem from a few common sources. They're usually not technical issues. More often, they're everyday gaps flying under the radar.

Here are the biggest workflow killers:

1. Poor communication

Details slip through cracks when updates scatter across emails, chats, and voice notes. If your team isn't clear on ownership or next steps, delays and rework become inevitable.

2. Outdated or clashing tools

When work spreads across platforms that don't talk to each other, effort gets doubled. Someone enters data in two different places every day because tools aren't connected. That wastes time and increases mistakes.

3. Undefined roles or missing steps

When nobody owns part of the process, that part gets messy. Missing steps, unclear responsibilities, and skipped approvals stop everything from moving forward. People create workarounds that don't help long-term.

4. Lack of onboarding or systems training

When new hires figure things out on their own, they won't follow the process correctly. Mostly because they don't know what the actual process is. This creates inconsistent results and slow progress across the team.

Avoiding these breakdowns isn't about picking perfect technology. It's about making sure everyone knows what to do and how to do it well.

Business runs smoother when everyone's playing from the same playbook.

The fix starts with clearly documenting how work should be done.

Fixing and optimizing workflows

Once you've pinpointed weak spots, start improving.

Begin by mapping current workflows. Document every step. Start with how a task enters the system. End when it's completed. Include who handles what and which tools get used. This gives you a clear view of where things break down.

Next, look for bottlenecks. Maybe approvals pile up with one person who's always behind. Your team might wait too long for feedback before making progress. These are pain points needing immediate attention.

You don't always need more technology. You need better flow.

That said, automated workflow systems can remove massive pressure from your team. Automation handles routine tasks efficiently. Gives your people time back. Think email follow-ups, project status updates, or recurring data entry. When you automate, you cut steps, avoid mistakes, and accelerate progress.

To pick the right system, look for tools that simplify the process. Don't get distracted by features you don't need. Think simplicity and integration. Choose something your team will actually use that connects with what's already working.

If setup takes forever or nobody understands it, it becomes another bottleneck.

Once the system is running, revisit it regularly. Your business evolves. Your systems need to grow with you. Check workflows every couple months and adjust what's not working. Staying flexible beats building something perfect that goes stale.

Keep your team informed from the start. When changes happen, explain why and show how it helps them. People follow new systems when they see personal value. That makes them more likely to improve the system over time instead of working around it.

Benefits of streamlined workflows

Cleaning up workflows doesn't just save time.

It changes how things feel day to day. Once your systems are tuned, you'll notice more calm and clarity in your business.

Here's what typically improves when workflows are tight:

  • Fewer delays and mix-ups between tasks
  • Clear roles that eliminate second-guessing
  • Shorter turnaround times for clients and deliverables
  • A team that feels less overwhelmed and more focused
  • Space to plan ahead instead of constantly catching up
  • Room to scale without reinventing everything each time

Here's a solid example. A digital product founder used to handle onboarding manually. Every time someone joined, she sent emails, updated tools, created logins, managed details. It took over an hour per person.

After setting up an automated sequence with a form trigger, all those steps happened automatically. She got her time back and could focus on growing her offer.

Scaling up means doing more without burning out. Streamlined workflows are how you get there.

When your business runs well behind the scenes, you're not stuck supervising every step. That's how momentum builds.

Keep your operations running smoothly

You don't have to tear everything down to see real changes.

Most workflow problems come from small issues that just need attention. A few smart adjustments and reliable tools can get things back on track fast.

If part of your process always breaks, there's probably a better way to do it. Fixing workflows is about removing what slows you down so your team can focus on what matters most.

When your systems support your goals, daily work feels less like a struggle.

Make time to examine how things actually get done. Talk to your team. Watch for repeating delays. Look for pockets of confusion or steps that constantly fall through. Then adjust.

Clean workflows make growing your business easier and help you avoid burnout.

The better your operations flow, the easier it is for you and your team to keep moving forward without dragging your feet. Streamlined systems create space for strategy, creativity, and growth.

That's what keeps your business healthy long term.

Streamlining your business operations can transform how effectively your team handles tasks. Embracing solutions such as automated workflow systems can lift your team out of the cycle of repetitive manual work. This allows for a seamless focus on growth and performance. Explore how Founder OS can equip you with the right tools and strategies to optimize your workflows.

Topics & categories
Systems
Systems
Systems
Matt Gray
Founder & CEO
I've built a sustainable personal brand along with a thriving community of fans over the past 14 years and 4 companies. My mission is to help 100 million founders build beautiful and systemized businesses so that they can achieve their dreams. I help you create and scale your personal brand and business through proven systems so that your company serves you, instead of the other way around.

More than 170,000 founders have signed up to learn how to build authentic visibility.

Get the email series that unpacks my Content GPS framework— built to help you earn trust by showing up as yourself.

The proof is in the pudding. Matt's approach has helped grow Herb into a major media company with a massive community, and his personal brand continues to grow impressively.

Sahil Bloom

Investor | Entrepreneur | Creator

Sahil

Matt’s advice is super on point because it’s practical. He’s gone through and done everything that he preaches. If you don’t want to spend hours digging up frameworks on content, growth, marketing, and general startup advice - talk to Matt, read his newsletter, or sign up for his course.

Luba

Founder, Zarta

Luba

Matt is an absolute beast when it comes to audience and community growth. He goes above and beyond to help founders - you can tell he genuinely cares. Would highly recommend working with him.

Brett Adcock

Founder, Figure, Archer, Vettery

Brett Adcock
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