INTRODUCTION TO FOUNDER OS
Welcome to Gray Management Consultancy - FZCO, operating as Founder OS ("Founder OS," "we," "our," "us"). These Terms of Service ("Terms") govern your access to and use of www.founderos.com (the "Website") and all coaching services, systems, communities, and digital content provided by Founder OS.
By accessing our Website, enrolling in our programs, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
INSANELY SIMPLE AGREEMENT
We believe in keeping things insanely simple. This agreement forms a legally binding contract between you and Gray Management Consultancy - FZCO (Founder OS). Please read it carefully.
OUR SERVICES
Founder OS provides coaching, consulting, and community services to founders looking to scale their personal brand, content, team, and revenue. Our offerings include:
- Founder OS Flagship: For founders scaling from $5K-30K monthly revenue
- Founder OS Velocity: A high-performance community for founders generating $30K+ monthly revenue
- Founder OS Mastermind: An elite program for founders generating $50K-$1M monthly revenue who want direct 1:1 access to Matt
- Digital systems and frameworks for business growth
- Community access through our platform
- Live sessions and group coaching calls
- AI tools and templates to accelerate implementation
ELIGIBILITY
Our services are intended for business owners and founders who are at least 18 years old. By using our services, you confirm that:
- You are at least 18 years of age
- You operate a legitimate business
- You have the authority to enter into this agreement
- You have the financial capacity to make the investment in our programs
PAYMENT TERMS
Pricing and Payment
- All prices are listed in US Dollars
- We offer both pay-in-full and payment plan options as specified on our Website
- For Velocity members, the investment is $29,000 USD for a one-year membership when paid in full, or $36,000 USD on a payment plan
- For Mastermind members, the investment is $68,000 USD for a one-year membership when paid in full, or $78,000 USD on a payment plan
- By enrolling in our programs, you authorize Founder OS to charge your payment method for the agreed-upon amount
- You authorize recurring charges until the total amount is paid in full
No Refund Policy
IMPORTANT: We do not offer refunds of any kind for any of our programs or services. By purchasing our services, you acknowledge and agree that:
- All sales are final
- No partial or full refunds will be provided under any circumstances
- You are making a commitment to the full term of service
- Payment obligations continue regardless of your level of participation or satisfaction
- No exceptions will be made to this policy
Cancellation
- For monthly subscription services, you must provide at least 10 days' notice before your next billing date to cancel future payments
- Cancellation does not entitle you to any refund of amounts already paid
- Upon cancellation, your access to certain services may be immediately terminated
- Some benefits (such as access to systems you've already downloaded) may remain available after cancellation, while others (like community access, live calls, and new updates) will be discontinued
INTELLECTUAL PROPERTY
All content, systems, frameworks, and materials provided by Founder OS are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use our materials for your personal business use only. You may not:
- Copy, reproduce, or distribute our materials
- Use our materials to create competing products or services
- Share your access with others not enrolled in the program
- Resell or white-label our systems or frameworks
- Use our brand assets without express written permission
PRIVACY AND DATA
We respect your privacy. Our Privacy Policy (available at www.founderos.com/privacy) explains how we collect, use, and protect your information. By using our services, you consent to the data practices described in our Privacy Policy.
PROGRAM EXPECTATIONS
What We Provide
- Access to our coaching programs, systems, and community as described on our Website
- Live sessions with our team and experts as scheduled
- Support through our designated channels
- Systems and frameworks to implement in your business
What We Don't Provide
- Guaranteed business results or revenue increases
- Done-for-you services unless specifically stated
- 24/7 on-demand support outside designated channels
- Individual coaching sessions unless included in your specific program tier
Your Responsibilities
- Implementing the systems and strategies provided
- Participating actively in the community
- Maintaining professional conduct with other members
- Making all scheduled payments on time
- Using the materials for your business only
NO GUARANTEES OR WARRANTIES
While we provide high-quality coaching and systems based on our experience, we make no guarantees regarding your results. Your success depends on many factors including your implementation, market conditions, and individual circumstances.
We do not guarantee:
- Specific income or revenue results
- Business growth within a specific timeframe
- That our systems will work for every business model
- That our methods will be suitable for your specific situation
LIMITATION OF LIABILITY
To the maximum extent permitted by law, Founder OS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or business opportunities arising out of or related to your use of our services.
Our total liability for any claims under these Terms shall not exceed the amount you paid to us for the service that is the subject of the claim.
DISPUTE RESOLUTION
Any dispute arising from these Terms or your use of our services shall be resolved through binding arbitration in York Region, Ontario, Canada, in accordance with the rules of the American Arbitration Association. You agree to waive any right to participate in class actions or class arbitrations.
CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Your continued use of our services after changes constitutes acceptance of the modified Terms.
TERMINATION
We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.
TESTIMONIALS & SUCCESS STORIES
We love celebrating founder success! By sharing your feedback, results, success stories, or testimonials with Founder OS through any channel (email, community posts, social media, video interviews, etc.), you grant us permission to:
- Use your name, business name, likeness, and the content you've shared in our marketing materials
- Share your results and testimonials across our platforms, including but not limited to our website, social media, emails, and advertisements
- Feature your story in case studies that help other founders see what's possible
We will always strive to present your testimonial accurately and in context. While we may occasionally edit testimonials for clarity, length, or formatting, we will maintain the authentic spirit of your feedback.
If you later wish to have it removed from our marketing materials, please contact us at support@founderos.com, and we will make reasonable efforts to remove it from future marketing materials.
CONTACT INFORMATION
For questions about these Terms or our services, please contact us at:
Email: support@founderos.com
CONCLUSION
These Terms constitute the entire agreement between you and Founder OS regarding your use of our services, superseding any prior agreements. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Last Updated: July 23, 2025